Refund Policy – Astrocartography Calculator
Introduction
At Astrocartography Calculator, we want you to be completely satisfied with your purchase. This Refund Policy explains our refund procedures for premium features and subscriptions. By purchasing our services, you agree to this Refund Policy.
Last Updated: January 2025
General Refund Policy
We offer refunds under specific circumstances to ensure fairness for both you and our service. Our refund policy varies by product type:
1. 2-Week Access Pass ($9.9)
Refund Eligibility:
- 7-Day Money-Back Guarantee: You may request a full refund within 7 days of purchase if:
- You have used the service fewer than 3 times (AI chat sessions)
- You experienced technical issues that prevented you from using the service
- You were charged multiple times for the same purchase (duplicate charges)
- The service did not work as described
Non-Refundable Cases:
- More than 7 days have passed since purchase
- You have used the service 3 or more times
- The refund request is due to a change of mind after extensive use
- You violated our Terms of Service
Refund Processing:
- Refunds will be processed to your original payment method
- Processing time: 3-5 business days after approval
- You will receive an email confirmation once the refund is processed
2. Monthly Subscription ($12.9/month)
First Subscription (7-Day Guarantee):
- You may request a full refund within 7 days of your first subscription payment if:
- You have used the service fewer than 5 times (AI chat sessions)
- You experienced technical issues that prevented you from using the service
- You were charged incorrectly
Ongoing Subscriptions:
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- No refunds for the current billing period once it has started
- You will continue to have access until the end of your paid period
Auto-Renewal:
- Subscriptions automatically renew unless cancelled
- You can disable auto-renewal at any time without affecting your current access
- No refunds for auto-renewed subscriptions unless requested within 7 days of renewal
Refund Processing:
- Refunds will be processed to your original payment method
- Processing time: 3-5 business days after approval
- You will receive an email confirmation once the refund is processed
3. Free Services
- Our free astrocartography map generation service requires no payment and therefore no refunds apply
How to Request a Refund
To request a refund, please follow these steps:
-
Contact Us: Send an email to support@astrocarto.org with:
- Subject line: "Refund Request - [Your Order Number]"
- Your order number or transaction ID
- The email address used for purchase
- Reason for refund request
- Any relevant screenshots or details
-
Review Process:
- We will review your request within 1-2 business days
- We may ask for additional information to process your request
- You will receive an email notification of our decision
-
Refund Processing:
- If approved, refunds are processed within 3-5 business days
- Refunds appear in your account based on your payment provider's processing time
- Credit card refunds typically take 5-10 business days to appear
Special Circumstances
Duplicate Charges
If you were charged multiple times for the same purchase, we will refund all duplicate charges immediately upon verification.
Technical Issues
If you experience technical problems that prevent you from using the service:
- We will first attempt to resolve the technical issue
- If the issue cannot be resolved, we will offer a full refund or extend your access period
- Please provide details about the technical issue when requesting a refund
Service Discontinuation
If we discontinue a service you have purchased:
- We will provide a prorated refund based on the remaining access period
- You will be notified in advance whenever possible
Legal Requirements
In certain jurisdictions, you may have additional rights under local consumer protection laws. This policy does not limit any rights you may have under applicable law. For example:
- European Union: EU consumers have a 14-day right of withdrawal for digital content under certain conditions
- Australia: Australian Consumer Law provides certain guarantees that cannot be excluded
If you believe you are entitled to a refund under local law, please contact us with details about your jurisdiction and the applicable law.
Non-Refundable Items
The following are generally not eligible for refunds:
- Services used extensively (as defined above)
- Refund requests made after the specified time limits
- Services cancelled due to violation of Terms of Service
- Refunds requested due to user error (e.g., accidental purchase)
- Refunds for services that have been fully utilized
Refund Method
- Refunds are processed to the original payment method used for purchase
- If the original payment method is no longer available, we will work with you to find an alternative refund method
- Processing fees charged by payment providers are non-refundable
Questions About Refunds
If you have questions about our refund policy or need assistance with a refund request, please contact us:
- Email: support@astrocarto.org
- Response Time: We aim to respond within 1-2 business days
- Subject Line: Please include "Refund Request" in your email subject for faster processing
Changes to This Policy
We may update this Refund Policy from time to time. When we make changes, we will:
- Post the updated policy on this page
- Update the "Last Updated" date
- Notify users of significant changes via email (if applicable)
Your continued use of our paid services after changes take effect constitutes acceptance of the updated policy.
For refund requests or questions about this policy:
By purchasing our premium services, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Astrocartography Calculator!