Version / last updated: September 11, 2026
This policy covers Standard and Professional one-time purchases and Plus Monthly and Plus Yearly subscriptions, when available. Your order confirmation identifies your plan, the amount paid and its billing period. Listing a subscription here does not mean it is currently offered for sale.
This version applies only to purchases made after it is first published on our website. The version available when you purchased continues to apply to earlier orders, including legacy 2-Week Access Pass purchases and refund requests already submitted. The update date above is not a retroactive effective date. For existing subscriptions, changes to future renewal terms require any notice and consent required by applicable law; this update does not change an already-paid billing period.
The voluntary change-of-mind rules below are separate from remedies for duplicate charges, non-delivery, technical faults or a service materially different from its description. Nothing in this policy limits mandatory consumer rights.
We offer a full refund for a change of mind when both of these conditions are met:
The same threshold applies to Standard and Professional. Buying a larger credit pack does not increase the number of trial uses. Unused credits alone do not create a right to a change-of-mind refund after these limits. One-time purchases do not automatically renew.
Requests concerning non-delivery, faults, duplicate billing or services not as described are reviewed separately under section 4, even if these time or usage limits have been exceeded.
For this policy, one completed use means one user-submitted AI question that receives a complete response and incurs its normal credit charge. Each completed follow-up question counts separately, even within the same conversation. A new chat window or saved conversation is not the unit of measurement.
A separately requested, successfully delivered paid AI report, including a full city comparison report, counts as one completed use, regardless of its credit cost. Viewing an existing answer or report again does not count as another use.
For example, two completed questions in one conversation count as two uses; a third completed follow-up brings the total to three. One completed question and one completed paid report also count as two uses.
We do not count:
A success event or a credit deduction alone does not settle a complaint about an unusable or materially defective response. We review the actual issue separately.
We assess usage as of the time you first submit the refund request, not the time we finish reviewing it. Where an account has multiple purchases or credit sources, we review the records to identify usage attributable to the relevant purchase; we do not automatically treat all account history as usage of the latest order. If attribution is unclear, we will review it with you rather than assume you exceeded the limit.
For your first Plus subscription payment, whether monthly or yearly, we offer a full change-of-mind refund if you request it within 7 days (168 hours) of that payment and have fewer than 5 completed paid AI uses under that subscription. The counting rules in section 2 apply: 0–4 uses qualify; 5 or more do not qualify for this voluntary first-payment guarantee.
This first-payment guarantee is not restarted by renewing, switching billing frequency or cancelling and subscribing again. Section 4 and mandatory consumer rights still apply.
Cancelling stops future renewal charges; it does not by itself refund an already-paid period. You may cancel using the subscription management option supplied with your account or purchase confirmation. If you cannot access it, contact support@astrocarto.org promptly so we can help.
Unless a refund ends the entitlement earlier, cancellation normally leaves access active until the end of the paid period. For a yearly plan, this is the paid year, not the next monthly credit allocation.
If you did not intend to renew, contact us within 7 days of the renewal charge. We will review the request, including use since renewal, cancellation records and any billing problem. This is a review window, not a blanket promise that every renewal is refundable. Outside the voluntary first-payment guarantee, unused subscription time or credits do not automatically qualify for a full or prorated change-of-mind refund.
A charge after an effective cancellation, an incorrect charge or a failure to provide paid access is reviewed under section 4 regardless of these voluntary limits.
These cases are not automatically rejected because of the change-of-mind usage threshold or seven-day window:
If an appropriate remedy cannot be provided, we offer a full or partial refund as appropriate to the affected purchase or service, subject to applicable law. You do not have to accept bonus credits, an access extension or a retention offer in place of a refund to which you are entitled. Mandatory rights may permit a refund without first attempting a correction.
Disagreement with an interpretive opinion or the absence of a predicted life outcome is not, by itself, proof of a fault: astrocartography interpretations are informational and entertainment content, not guarantees. This does not excuse inaccurate calculations, missing purchased features or misleading descriptions.
If we discontinue a paid service before completing our obligations, we will provide an appropriate remedy for undelivered credits, access or the unused service period. We do not treat undelivered obligations as fulfilled merely because a plan was labelled one-time or credits had no expiry.
Email support@astrocarto.org or use our website contact/feedback form. Please include:
You may use “Refund Request” as the subject, but a specific subject line is not required. If your account and purchase can already be identified, you do not need to resubmit solely because you omitted an order number. Do not send passwords, full card details or other sensitive payment credentials.
We aim to review requests within 1–2 business days. If more information or investigation is needed, we will explain what is needed and provide an update. We will tell you the decision and its reason. These service targets do not extend any mandatory legal deadline.
Approved refunds are normally initiated within 3–5 business days, or sooner if required by law, to the original payment method. Your bank or payment provider controls when the funds become visible; we send confirmation once the refund is processed.
A full refund means the amount paid for the refunded purchase; we do not deduct our payment-processing costs from an approved full refund. We cannot control independent currency-conversion differences or fees imposed separately by your bank.
A full refund ends the credits and paid entitlements supplied by that purchase. We will explain any account adjustment and will not remove unrelated purchases or their credits and entitlements. For partial refunds, we explain the refunded amount and the remaining service before processing. We do not require you to accept extra credits instead of an applicable refund.
This voluntary policy does not waive or restrict rights that cannot be excluded under the law applicable to your purchase, including remedies for faulty, undelivered or misdescribed digital content or services.
Statutory withdrawal rights and exceptions differ by jurisdiction and by the type of digital service. Merely accessing the site, using AI or exceeding a voluntary usage threshold does not by itself establish that a statutory right has been waived. Any required express consent, acknowledgment or contract confirmation must be obtained as required by applicable law.
You do not need to cite a law to report a problem. If relevant, we may ask your country of residence to assess which mandatory protections apply. Nothing here prevents you from using a payment provider's applicable dispute process.
We publish updates on this page and provide any notice required for material changes. Updated rules will not be used retroactively to deny an earlier purchase or a pending refund request. Contact support@astrocarto.org if you need the version that applied to your order.
For details of the service, see our Terms of Service.